B-303, Halwasiya’s Lorepur Residency
EXPERIENCE: Presently working as Business Associate, Editor, with Spryance (I) Pvt. Ltd., Mumbai (Sep 2004-until now)
*Performing final QC assuring 98.5 plus of accuracy and delivering directly to one of the biggest North American Medical Transcription Company (the end client) working long distance from my home.
NYDox, Delhi (July 2003- August 2004)
Job Profile and Responsibilities:
*Performing final QC of medical documents for US hospitals and clinics.
*Coordinating the smooth work flow amongst my team, assigning work, ensuring adherence to TAT.
*Identifying the problem areas for constant improvement of quality and providing feedback on a daily basis to my team, mentoring.
Acoustic Technologies, Chandigarh (July 2002–June 2003)
Lead Quality Controller
Job Profile and Responsibilities:
*For the first six months, worked with TechScript, Inc., CA, USA, (Acoustic Technologies’ US affiliate) as account manager on an assignment for six months representing Acoustic Technologies.
*Dealing with US clients, communicating with them on phone and internet on a daily basis.
EXPERIENCE(CONTD): *Performing final QC of medical documents for US hospitals and clinics.
*Coordinating the smooth work flow shiftwise.
*Identifying the problem areas for constant improvement of quality and providing feedback on a daily basis to my team.
HeartlandDelhi Transcription Services (Delhi) (June 2001-July 2002)
Quality Analyst (Working for US hospitals and clinics)
*Performed final quality check for the MT output to be sent to the clients in US as part of the Quality Team, maintaining strict quality standards.
*Worked as mentor for a team of 40 people, helping them for quick and smooth disposal of production output.
*Handled “stat work” which needs to be back to the clients in US within 4 hours.
MTC (I) Pvt. Ltd. (Feb 2000-June 2001)
Senior Quality Analyst (Working for US hospitals and clinics)
*Instrumental in setting up of production floor in MTC, handled test trials and start up of production processes.
*Contributing to maintaining strict quality standards at the final level in India, ensuring 100% accuracy of the medical documents.
*Establishing new clients, thereby compiling guidelines and tips for swift transition to general production staff.
*Monitoring the final output with random checks for quality.
*Identifying the problem areas and developing positive feedback for continuous growth of MTs/QAs.
*Identifying people with potential and providing constant support in enhancing their skills of MT and QA.
*Organized training for TMTs for medical terminology and English language, prepared lessons and tests.
Selectronics Equipment and Services Pvt. Ltd. (Sep 1997-Feb 2000)
Assistant Supervisor (Working for US hospitals and clinics)
*Managing the production floor with more than 50 people in a shift.
*Communicating with the clients on a daily basis and as and when the need arise.
*Identifying people with potential and providing them constant support in enhancing their skills to help them become better MTs/QAs.
ACHIEVEMENTS: *Successfully completed the training of “Medical Transcriptionist’ conducted by Heartland Information and Consultancy Services.
*Went to Toledo, Ohio, United States, for advance training in medical transcription to Heartland Information and Consultancy Services, Ohio, US, for the duration of three months—September 1998.
*Went to Troy, Michigan, United States, for an assignment regarding first-hand experience with clients, establishing new clients, ensuring quality for the existing clients, providing constructive feedback to India team at CTech. LLC., (the US affiliate of Modern Technologies Corp.). Duration of the stay was six months—June 2000.
*Went to Bakersfield, California, United States, for an assignment of six months with Techscript Inc., Bakersfield, California, and established new clients, developed tips for feedback to India team, liaison with the American clients, and working as final quality controller.
PROFILE: Date of Birth : May 30, 1976.
Marital Status : Married.
Gender : Female.
Interests & Hobbies: Reading Books, surfing net, and Meditation.
Languages Known: English and Hindi.
QUALIFICATIONS: *Bachelor’s Degree from Delhi University in Commerce. (1993-1996)
*Post Graduate Diploma in Sales, Marketing, and Advertising Management from YWCA, Delhi, India. (1996-1997)(PART TIME, REGULAR)
*Post Graduate Diploma in Multimedia from American Institute of Technology, Pusa Road, Delhi, India (1996-1997)(PART TIME, REGULAR)
SKILLS: Am working on DEP(DoQment Enterpirse Platform). Have worked on Vianeta, GEMSTAR Software of Heartland Inc., Crescendo Software Windows Version. Have worked with Digital Voice Incorporation machines, Word Perfect, MS Word, and Corel Word Perfect 8.
SKILLS: *Typing Speed, 80 w.p.m.
*Thorough knowledge of American Association for Medical Transcription (AAMT).
REFERENCES: Available upon request.